Customer Service

Are your customers lasting? . . . or leaving?

We all talk a lot about customer service; we know it is the most important element of creating a successful, thriving business. Your reputation is based on your service quality, yet often times we are just paying lip service. Knowing it and actually doing something to improve it are two different things. You know keeping current customers is cheaper than recruiting new customers. 

  • Do you know that word of mouth is the best way to build your business? 
  • That people form a first impression within seven seconds? 
  • That your customers don’t care what you know, until they know you care? 
  • That customers are willing to drive further and pay more for better customer service?

But, where to start? We will help you!

Topics Included

  • Employee engagement
  • Why customer service
  • Your reputation
  • Customer logic
  • Chain of experience
  • What customers want
  • Psychology of waiting
  • Gaining trust
  • Building rapport
  • Above and beyond
  • Barriers to customer service
  • First impressions
  • Listening
  • Nonverbal communication
  • Attitude
  • Telephone interactions
  • Email etiquette
  • Dealing with difficult people
  • Passive aggressive
  • Managing your moods

Need Change? By Jean Steel

Need Change by Jean Steel

In Need Change? Customer Service Tips to Grow from Good to Great, Steel digs deep into her 25 years as a wellness expert, writer, teacher, and speaker to create the ultimate “go-to” handbook for customer service.

In 31 short and hilariously illustrated chapters, you’ll meet The Illogical, The Difficult, The Out-of-Control, and The Internal Customer. You’ll practice the lost art of listening and explore the quiet-but-potentially-ruinous world of nonverbal communication. And you’ll learn about the undeniable power of Social Media in this daunting digital age.

Customer Service Academy

Join us for a fun-filled day (yes, you read that right!) and leave with tools to help your business grow from good to GREAT! Lunch, Certificate of Completion, a copy of Jean’s “Need Change?” book, and handouts are included.

Customer Experience Analysis

Happy People Win’s Mystery Shop program offers clients a non-biased overview of their general customer service, complete sales process, or overall experience of product or service. With the ability to gather the necessary information discreetly from multiple mediums, we offer reports with strategic suggestions to improve the customer experience and short-term and long-term success.


Give your company the benefits of Jean’s trainings without the travel, expense and logistical issues of attending a live workshop.

Personalized Trainings

Have us create a personalized video specifically for you – your business and your needs. Yours to own, available for you to show current and future employees.

Package Options

Achieving excellent customer service is a multi-faceted project, as is the manner Happy People Win can train you and your team to succeed. Let’s talk about how our offerings can benefit your team and help you achieve your goals. Contact to discuss a personalized package option of services.

Client Testimonials

Hire Jean Steel

Contact Jean to book a keynote speaker or an employee training.


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