Are your customers lasting? . . . or leaving?
We all talk a lot about customer service; we know it is the most important element of creating a successful, thriving business. Your reputation is based on your service quality, yet often times we are just paying lip service. Knowing it and actually doing something to improve it are two different things. You know keeping current customers is cheaper than recruiting new customers.
- Do you know that word of mouth is the best way to build your business?
- That people form a first impression within seven seconds?
- That your customers don’t care what you know, until they know you care?
- That customers are willing to drive further and pay more for better customer service?
But, where to start? We will help you!
- Employee engagement
- Why customer service
- Your reputation
- Customer logic
- Chain of experience
- What customers want
- Psychology of waiting
- Gaining trust
- Building rapport
- Above and beyond
- Barriers to customer service
- First impressions
- Nonverbal communication
- Telephone interactions
- Email etiquette
- Dealing with difficult people
- Passive aggressive
- Managing your moods
Need Change? By Jean Steel
In Need Change? Customer Service Tips to Grow from Good to Great, Steel digs deep into her 25 years as a wellness expert, writer, teacher, and speaker to create the ultimate “go-to” handbook for customer service.
In 31 short and hilariously illustrated chapters, you’ll meet The Illogical, The Difficult, The Out-of-Control, and The Internal Customer. You’ll practice the lost art of listening and explore the quiet-but-potentially-ruinous world of nonverbal communication. And you’ll learn about the undeniable power of Social Media in this daunting digital age.
Customer Service Academy
Join us for a fun-filled day (yes, you read that right!) and leave with tools to help your business grow from good to GREAT! Lunch, Certificate of Completion, a copy of Jean’s “Need Change?” book, and handouts are included.
Customer Experience Analysis
Happy People Win’s Mystery Shop program offers clients a non-biased overview of their general customer service, complete sales process, or overall experience of product or service. With the ability to gather the necessary information discreetly from multiple mediums, we offer reports with strategic suggestions to improve the customer experience and short-term and long-term success.
Give your company the benefits of Jean’s trainings without the travel, expense and logistical issues of attending a live workshop.
Have us create a personalized video specifically for you – your business and your needs. Yours to own, available for you to show current and future employees.
Achieving excellent customer service is a multi-faceted project, as is the manner Happy People Win can train you and your team to succeed. Let’s talk about how our offerings can benefit your team and help you achieve your goals. Contact firstname.lastname@example.org to discuss a personalized package option of services.
Jean Steel is an inspiring speaker who captures the audience and takes them on a laugh-filled, enriching ride which culminates in wonderful take-home ideas that are easily within reach of any audience member. She is our most highly rated conference keynote.Jeanette Shea, Jeanette Shea & Associates, Arizona
As a meeting planner, Jean and Jenny are some of my most favorite people to work with. Jean is someone I could schedule to be onstage during that afternoon lull and within minutes, the audience would come back to life. Laughter would be filling the room and afterwards, Jean and her message would be the buzz of the conference. Our post-conference surveys are always glowing with feedback about how much they enjoyed Jean.Derek Anderson, Director of Marketing and Communications, Washington Association of Counties
If you are looking to add a large, healthy dose of positive energy and expertise to your conference, workshop, or training, I would highly recommend Jean Steel and Happy People Win!Deborah Kelch, Executive Director Insure the Uninsured Project
Jean is amazing! She is irrepressibly happy and so different than any other business speaker. Her advice is practical and immediately functional. I am a better manager and employee as a result.Robyn Adkins, Practice Administrator, SLO Smiles
I have to say she is the most motivational, thought provoking and interesting speaker I’ve had the privilege to hear in my professional career.Russell Wittmeier Human Resources Director, Chico State Enterprises
Jean customized a curriculum after interviewing our executive team. Jean is delightful, interesting and funny as a presenter. She knows just how to deliver those hard hitting bits of advice. And, perhaps most importantly, her content was immediately relevant and applicable for our team. We received so many comments of gratitude and reflection from our team.Ryan Miller, President, Etna interactive
I have had the great fortune to attend several of her workshops on customer service, personal happiness, and team building through my veterinary hospital and through Rotary. I keep going back for more. She’s an amazing and inspirational speaker with a captivating wit and has been a tremendous resource to my businesses.Dr. Joel Conn, Owner, Pismo Beach Veterinary Clinic
Your seminars were outstanding and well received by staff, they were “on message,” entertaining and interactive—a tremendously entertaining speaker.Dr. R.G. Santa Barbara, Goleta Valley Cottage Hospital
Thank you from the bottom of every student’s heart. You were an overwhelming hit with our students. One student said, “The keynote topic and speaker were so good, and so short. I felt like I wanted to hear more.” It seems every student got the message your were sending. I am so pleased that you made an impact on our students and they enjoyed their day more because of you.M.L, Santa Barbara County Education Office
Jean, you were awesome and the evaluations support it. We all enjoyed your class and the positive impact you made on so many of us in a short period of time. Many thanks to you and the work you do.A.K, Montecito Bank & Trust
It is a rare treat for us to be able to schedule so many of our staff for training, much less the caliber of training that you provide. They are singing your praises.P.L, Lompoc Healthcare District
Jean is an energy shot and a positive attitude adjustment all wrapped up in a in a package of humor, intelligence, and practicality. She has also received uniformly rave reviews from every person I know who has attended one of her presentations.Christine Dietrick, City Attorney, San Luis Obispo
Jean rocks it out of the park with her keynotes and various breakout sessions. At our annual conference in April she sold out of her books due to the high-demand for her materials. Our conference attendees raved about her! We were told by many participants that Jean was one of the best Keynotes/presenters they have seen.Crystal Keenan, Deputy Director, Arizona ALFA
WOW, WOW, WOW….Our conference was a huge success, Jean, largely because of your humor, your energy, and your message. Our attendees loved you in Pasco! Not only am I, personally, looking forward to working with you again, but I would enthusiastically recommend you to all of our LeadingAge state affiliates as well as any other long-term care organizations! Thank you!!!!Pat Sylvia, Director of Education and Member Development at LeadingAge Washington