Happy Employees & Happy Nurses
Need some inspiration and motivation? Happiness? Jean and/or Jenny will come to your location, to train your staff, leaving them with action items resulting from their ah-ha moments. Full-day, half-day, even an hour. Specialized to your industry and your specific workplace.
Customer Service Academy
We offer them throughout the year on the beautiful California’s Central Coast, but we love to travel. These can be offered on-site to your staff or for a fundraiser for your community.
Jean speaks on many different, and important topics. Browse Jean’s Motivational Keynote topics below.
Learning to Run Wild: Finding Happy
If we look at happiness as the precursor to success instead of the result, it will be so much easier to find! Don’t wait for happiness to happen to you – let’s discuss total wellness and how we can find our happy.
What is wellness, Creating your life goal, Choosing happiness, Attitude adjustment, Finding positivity, Gratitude, Practicing the art of appreciation, Cultivate empathy.
Coming Up for Air: Learning to Manage Stress and Lengthen Your Life!
Unfortunately, life deals us so many things we can’t control. But fortunately, we can control how we react. Learn how to not only manage your stress, but gain the tools that will help you stop the stress response before it happens!
what is stress, why you need to care, stress management techniques (music, quiet time, creativity, maintain a support system), stress hardy personality, locus of control, mindfulness
Stop Mourning Mondays: It’s All About Attitude
Monday – the day we dread the most, the one furthest from Friday, the one that takes our weekends away from us. But Monday is also our weekly opportunity for new beginnings and fresh perspectives! Let’s work on kicking negativity to the curb and getting the most out of our Mondays because let’s face it; they’ll always be there.
your attitude is your choice, tips to improve your attitude, mirror neurons, benefits, danger of gossip, change agents, fun and humor at work, questions to ask yourself
Changing How We Feel About Change: Managing Change
We often associate change with discomfort, but when change is so constantly happening all around us, it’s time to start embracing it! Understand your typical reactions to change and how to manage them in a better way.
change defined, resistance to change, types of work centered change, the change process, change options, reframe how you think about change, building resiliency to change and stress, characteristics of transitions
Nipping Conflict in the Bud: Dealing with Difficult People
How we handle conflict can make all the difference in our workplace. Learn how to understand people and the healthiest ways to respond to them, no matter the crisis.
why customers get mad, assertive expression techniques, trigger words or statements, nonverbal communication, blameless apology, reactive versus proactive
Assertive People Win: Becoming a More Powerful Communicator
Assertive people have the power to take charge of their lives and you should too! Learn the four styles of communication that will help you break free from your own, self-imposed limitations.
Four communication styles/ approaches to speaking, why bother? benefits, conditions we use to filter our assertive behavior, areas of difficulty, obstacles, techniques, non-verbal communication, intent versus impact, negotiation, assertiveness at work
I Didn’t Hear You! The Lost Art of Listening
Listening is one of the most valuable leadership skills, but also the least understood and often the least practiced! Let’s discuss what better listening skills can help you achieve and how to do it.
Becoming an active listener, gender and listening, types of listening, obstacles to listening, body language and listening, what stops people from listening, listening problems
Working with Diverse Teams: The Multigenerational Workplace
For the first time in history, six different generations are working and volunteering side by side, and each one couldn’t be more different! Let’s discuss generational differences and the benefits of educating your workplace for a more connected team.
overall trends, why you should care, generations defined, top differences and similarities, language, etiquette, dangers of making assumptions, building a bridge.
Healthy Helping: Revitalizing Your Passion (for volunteer BOD’s)
Why volunteer? Benefits, Being a good board member, When not to Volunteer, Rekindling your passion, Avoiding burnout
Jean Steel is an inspiring speaker who captures the audience and takes them on a laugh-filled, enriching ride which culminates in wonderful take-home ideas that are easily within reach of any audience member. She is our most highly rated conference keynote.Jeanette Shea, Jeanette Shea & Associates, Arizona
As a meeting planner, Jean and Jenny are some of my most favorite people to work with. Jean is someone I could schedule to be onstage during that afternoon lull and within minutes, the audience would come back to life. Laughter would be filling the room and afterwards, Jean and her message would be the buzz of the conference. Our post-conference surveys are always glowing with feedback about how much they enjoyed Jean.Derek Anderson, Director of Marketing and Communications, Washington Association of Counties
If you are looking to add a large, healthy dose of positive energy and expertise to your conference, workshop, or training, I would highly recommend Jean Steel and Happy People Win!Deborah Kelch, Executive Director Insure the Uninsured Project
Jean is amazing! She is irrepressibly happy and so different than any other business speaker. Her advice is practical and immediately functional. I am a better manager and employee as a result.Robyn Adkins, Practice Administrator, SLO Smiles
I have to say she is the most motivational, thought provoking and interesting speaker I’ve had the privilege to hear in my professional career.Russell Wittmeier Human Resources Director, Chico State Enterprises
Jean customized a curriculum after interviewing our executive team. Jean is delightful, interesting and funny as a presenter. She knows just how to deliver those hard hitting bits of advice. And, perhaps most importantly, her content was immediately relevant and applicable for our team. We received so many comments of gratitude and reflection from our team.Ryan Miller, President, Etna interactive
I have had the great fortune to attend several of her workshops on customer service, personal happiness, and team building through my veterinary hospital and through Rotary. I keep going back for more. She’s an amazing and inspirational speaker with a captivating wit and has been a tremendous resource to my businesses.Dr. Joel Conn, Owner, Pismo Beach Veterinary Clinic
Your seminars were outstanding and well received by staff, they were “on message,” entertaining and interactive—a tremendously entertaining speaker.Dr. R.G. Santa Barbara, Goleta Valley Cottage Hospital
Thank you from the bottom of every student’s heart. You were an overwhelming hit with our students. One student said, “The keynote topic and speaker were so good, and so short. I felt like I wanted to hear more.” It seems every student got the message your were sending. I am so pleased that you made an impact on our students and they enjoyed their day more because of you.M.L, Santa Barbara County Education Office
Jean, you were awesome and the evaluations support it. We all enjoyed your class and the positive impact you made on so many of us in a short period of time. Many thanks to you and the work you do.A.K, Montecito Bank & Trust
It is a rare treat for us to be able to schedule so many of our staff for training, much less the caliber of training that you provide. They are singing your praises.P.L, Lompoc Healthcare District
Jean is an energy shot and a positive attitude adjustment all wrapped up in a in a package of humor, intelligence, and practicality. She has also received uniformly rave reviews from every person I know who has attended one of her presentations.Christine Dietrick, City Attorney, San Luis Obispo
Jean rocks it out of the park with her keynotes and various breakout sessions. At our annual conference in April she sold out of her books due to the high-demand for her materials. Our conference attendees raved about her! We were told by many participants that Jean was one of the best Keynotes/presenters they have seen.Crystal Keenan, Deputy Director, Arizona ALFA
WOW, WOW, WOW….Our conference was a huge success, Jean, largely because of your humor, your energy, and your message. Our attendees loved you in Pasco! Not only am I, personally, looking forward to working with you again, but I would enthusiastically recommend you to all of our LeadingAge state affiliates as well as any other long-term care organizations! Thank you!!!!Pat Sylvia, Director of Education and Member Development at LeadingAge Washington