Assertive People Win – September 18th | Spyglass Inn Restaurant
- September 18, 2020
9:00 am - 4:00 pm
Venue: Spyglass Inn Restaurant
Venue Phone: 805-773-1222
Venue Website: https://spyglassinnrestaurant.com/Address:
Ever left a situation berating yourself for not saying something? Wished you had stood up for yourself or others? Or has someone asked you to cool it with your hostile behavior?
Do you know you have the right to speak up for your rights and feelings? That you have value? And you deserve to ask for what you want in a way that respects you and the other person?
Assertiveness is the antidote to the above issues and more. YOU have the power to change your responses and take charge of your life. In this one-day class, we will discuss the four styles of communication – assertive, passive, aggressive and passive-aggressive. We will also:
- Examine the messages you are giving yourself
- Learn and practice a variety of techniques: including “I” messages, upping the muscle, and fogging.
- Understand how our nonverbal communication contributes to, or detracts, from our message.
- Discover how to set limits
*Seating is very limited to allow for discussion and group participation
What attendees are saying:
“In my 34-year career I have never been to a training that was so valuable and fun. . . Who laughs at a customer service training? We did! . . . The day flew by . . . I feel re-energized
and can implement Jean’s ideas easily and quickly . . . Jean’s added value is her connection with her audience, her ability to empathize and simultaneously to motivate . . . She was dynamic and witty, and we appreciated her fast-paced delivery! . . . Jean is an absolute must have for any group, in any industry, dealing with any sort of problem or issue.”